Trusted by Leading Enterprises and Government Agencies for Call Center and Help Desk Services
Increase customer satisfaction and reduce operational costs.
Call Center and Help Desk services operate 24 hours a day, 365 days a year, and are staffed with professionals who understand your business needs. Each client is provided with their own toll free number and local numbers are available.
Our staff utilizes the advanced technology to allow fully scripted operator response with advanced monitoring and data gathering.
Call Center:
- State of the art digital communication equipment allows operators to answer your calls when you are unavailable, or 24 hours a day.
- Fully scripted scenarios allows the operator to gather the required information without error. Multiple scenarios can be used to accommodate any situation.
- Scenarios can be changed at any time to accommodate changes such as advising callers of changes in policy, facility closings, etc.
- Ideal for telephonic submission of application or permits. The completed applications or permits an be electronically transmitted to any facility for processing.
Help Desk:
- We are your Level I Support Center handling calls 24X7 from a dedicated toll free number assigned to your business.
- Our staff of dedicated professionals can resolve your Level I support issues utilizing state of the art Help Desk software, customized to meet your needs.
- Level 2 support issues will be forwarded to the appropriate department within your company for appropriate action
- All support calls are acknowledged to the client via email, allowing them to reply and update their case.
- Case management is automatic, based on the clients parameters.